Delivery & Returns
All items are sent same day if ordered before 2.30pm, sent via tracked service or 1st Class
We do ship internationally, you will be quoted rates at the checkout stage.
We do not send items on non working days.
If you wish to return you item to us, please ensure the following:
Return is within 28 days of receipt
All items must be in pristine condition and not used (unless faulty)
Items are packed in original packaging
An order number is included in return
1.1 All defined terms in these policies take the meaning as defined in the Terms and Conditions at www.rokformuk.com/terms
1.2 You can exchange or obtain a refund on any items purchased through www.rokformuk.com within 28 days starting from the date of receipt of the items;
1.3 Where refunds are agreed, the refunded payment will take up to 10 working days to show on your PayPal or bank account. Original Postage will not be refunded if the order is returned unwanted or incorrectly ordered.
1.4 Rokform UK will only allow exchanges for different styles up to the same value as the original product. Style exchanges of different values will not be accepted, unless at the discretion of Rokform UK;
1.5 For any returns, you should email firstname.lastname@example.org, and you will receive a return authorisation code. This code should be input into the returns form that can be download from the Rokform UK website and which you must send back with the returned items;
1.6 Return shipping costs will be paid for by you, accept where the items are faulty, in which case the shipping costs will be refunded to you, and will show on your account within 10 days of Rokform UK’s receipt of the returned items. Original Postage will not be refunded if the order is returned unwanted or incorrectly ordered.
1.7 When returning items, please ensure you repack your item(s) within the original packaging;
1.8 All items must be returned to us in the same condition as they were sent and deemed fit for resale. We will not be able to refund or exchange any noticeably used items or items that have been damaged or tarnished in any other way;
1.9 Returns outside the 28 day window may be accepted at Rokform UK’s discretion. Such item(s) should be returned undamaged and in perfect condition. Returns that are damaged, soiled or returned without their original packaging may not be accepted and may be sent back to the customer without refund or exchange;
2.0 Please contact email@example.com for more return details